Privacy Policy

Marsden Group ("Marsden Group", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website and related business activities. By using this website, contacting us, submitting information, or engaging with our services, you acknowledge the practices described in this Privacy Policy.

Who We Are

Marsden Group provides hotel management, hospitality advisory, asset management, development consulting, acquisition support, marketing, operational, and related hospitality services.

If you have questions about this Privacy Policy or the personal information we hold about you, please use the contact details in section 15.

Information We Collect

We may collect the following categories of personal information:

Contact information

Name
Company name
Job title
Email address
Telephone number
Postal address

Business information

Hotel, asset, project, or investment information voluntarily provided to us
Enquiry details
Requests for proposals or management services
Investment or partnership enquiries

Employment information

CVs and resumes
Employment history
Qualifications
Referee information
Other information relevant to recruitment and employment

Website information

IP address
Device information
Browser type
Pages viewed
Time spent on pages
Referring websites
General location information derived from an IP address

This information is generally collected through cookies and website analytics tools.

How We Collect Information

We may collect information when you:

Visit our website
Complete a contact form
Submit an enquiry
Register for newsletters or communications
Download reports, guides, or resources
Apply for employment
Contact us by email, telephone, or other means
Engage with us through social media platforms

How We Use Your Information

We may use personal information to:

Respond to enquiries and requests
Provide information about our services
Manage business relationships
Evaluate management, development, acquisition, or advisory opportunities
Deliver marketing communications where permitted
Improve our website and user experience
Process employment applications
Meet legal and regulatory obligations
Protect our legitimate business interests

We will use personal information only for lawful purposes reasonably connected with our business activities.

Marketing Communications

From time to time, we may send news, insights, updates, invitations, industry information, or marketing communications.

You may opt out at any time by using the unsubscribe link in an email or by contacting us directly. We will respect your communication preferences.

Disclosure of Personal Information

We may share personal information with:

Marsden Group companies and affiliates
Professional advisers, including legal, accounting, and consulting providers
Technology, hosting, analytics, and website service providers
Recruitment service providers
Government agencies, regulators, or authorities where required by law
Other parties where you have provided consent

We do not sell personal information to third parties.

International Data Transfers

Some service providers may store or process information outside New Zealand. Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate privacy protections are in place.

Cookies and Analytics

Our website may use cookies and similar technologies to enhance the user experience and help us understand website performance. These technologies may be used to:

Remember preferences
Analyse website traffic
Measure website effectiveness
Improve content and functionality

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect website functionality.

Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information from:

Unauthorised access
Misuse
Loss
Alteration
Disclosure

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal, regulatory, accounting, or reporting obligations, resolve disputes, and enforce agreements. When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Subject to applicable law, you may request to:

Access personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent where consent has been provided
Raise concerns about how your personal information is handled

Third-Party Websites

Our website may contain links to third-party websites. Marsden Group is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those sites.